Do your staff have run of the house?
Do they know what is required of them?
Do you hold everyone accountable to the same set of rules?
Do your staff members know the penalties and punishments for poor behavior or results?
If they don’t, it’s time to invest in your staff. Supply them with the a training or procedure manual, tailored specifically to their position or role in your specific store. Let me consult with you to develop a guide for each position in your dealership.
Using the CRM program you use or the process you create, manuals include step-by-step guides to each step you require. I provide writing services for:
-Service advisor manuals
-…and much more.
Contact me today to discuss a quote on writing services tailored to your store’s specific needs.
You’ll receive a free chapter of a Service Advisor Job Description/Role to sample.